30-Day Confidence Guarantee

At Sparkl, we're on a mission to build confidence through better oral care. We want you to love your routine and feel confident with every purchase. That's why every order is backed by our 30-Day Confidence Guarantee.

If your Sparkl order isn't quite right, or you're not completely happy, please contact our Customer Care team within 30 days of receiving your order. We'll always work with you to find the right solution. Depending on the circumstances, this may include personalised product advice, a replacement product, store credit or a refund.

Returning Unopened Products

If you've changed your mind, unopened and unused products can be returned within 30 days of delivery.

To be eligible for a return:

• Products must be unused, unopened and in their original packaging.
• Proof of purchase (such as your order confirmation email) is required.

To begin a return, please email help@trysparkl.com. Once your return has been approved, please send it to:

Sparkl Returns
Unit 23
Court Road Industrial Estate
Cwmbran
NP44 3AS
Wales
United Kingdom

Please don't send products back without contacting us first, as unauthorised returns may not be accepted.

Please note that customers are responsible for return postage unless the item is faulty, damaged or sent in error.

Used Products

For hygiene reasons, we cannot resell products that have been opened or used, so we generally cannot accept them as standard returns.

However, if you've tried your Sparkl product and aren't happy, we'd still love to hear from you. Simply contact our Customer Care team within 30 days and we'll review your experience individually. Where appropriate, we'll work with you to find the best solution, whether that's product guidance, a replacement, store credit or a refund.

Our goal is simple: we want every customer to have a great Sparkl experience.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible. We'll assess the issue quickly and arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items cannot be returned as standard:

• Opened or used products (unless covered under our 30-Day Confidence Guarantee)
• Gift cards

Sale and promotional items may still be eligible for return provided they are unopened, unused and otherwise meet the conditions above.

Exchanges

If you'd like to exchange your order for another product, the quickest option is to contact our Customer Care team. We'll advise on the fastest way to complete your exchange, which may involve returning your original order and placing a new one.

EU Customers: 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel your purchase within 14 days of delivery. To qualify, products must be unopened, unused and returned in their original packaging.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at help@trysparkl.com.

Fair Use

Our 30-Day Confidence Guarantee is designed to give customers complete peace of mind when trying Sparkl. We reserve the right to refuse refunds or replacements where we reasonably believe the policy is being misused or abused.